Effective Date: 08-11-2023
Thank you for choosing Tune Vortex, a trademark used by Drungston Enterprises LLP, for your music distribution needs. We are committed to delivering exceptional services and products. We understand that there may be circumstances where you need a refund. This refund policy outlines the terms and conditions for refunds to ensure a clear understanding of our process.
1. Eligibility for Refunds
Tune Vortex offers refunds under the following circumstances:
Service Errors: In the event that our services result in errors or issues that cannot be promptly resolved, you may be eligible for a refund.
Duplicate Charges: If you have been accidentally charged multiple times for the same service, please contact us immediately.
Cancellation within 7 Days: If you decide to cancel your subscription or request a refund within 7 days of your original purchase, you may be eligible for a refund, subject to the terms outlined below.
2. Refund Terms
Request Deadline: To be eligible for a refund, you must contact Tune Vortex, a trademark used by Drungston Enterprises LLP, within 7 days of the initial purchase date.
Reason for Refund: When requesting a refund, you must provide a specific and detailed reason for your request. This should include a clear description of the error or issue encountered.
Refund Process: To initiate a refund, please send an email to [email protected] with your refund request. Our team will review your case promptly and process your refund within a reasonable timeframe.
3. Non-Refundable Services
Please note that some services and products offered by Tune Vortex are non-refundable. These may include customized promotional packages and other specific services. Always review the terms and conditions for each service before making a purchase.
4. Refund Contact Information
If you believe you qualify for a refund or have any inquiries regarding our refund policy, please don’t hesitate to contact our support team at [email protected]. We are here to assist you.
5. Changes to Refund Policy
Tune Vortex reserves the right to modify or amend this refund policy at any time. Customers will be informed of any substantial changes through email notifications.
6. Our Commitment
At Tune Vortex we value your satisfaction and are dedicated to providing you with high-quality music distribution services. Our goal is to ensure a smooth and transparent refund process while offering you the best support possible.